Frequently Asked Questions

We have been making handbags in the United States since 1922, and photo handbags since 2004. In January 2012, Snaptotes was acquired by Eric Scott Leathers. www.ericscott.com

8:00 am to 4:30 pm Monday-Friday CST

Snaptotes is an innovative company that helps you create your own personalized photo products. We are a custom manufacturer that allows you to select your favorite product(s), choose your options and add your favorite image(s) to it. Because we are the manufacturer, you receive your quality custom-crafted handbag handbag,photo wallet, or photo pillow in about three weeks or less.

Since the acquisition, our offices have moved! Effective March 1, 2012, all product manufacturing will take place in Missouri, just outside of St. Louis.

The bottom line is that we want you and every other Snaptotes customer to be completely satisfied with your purchase. If you discover anything is wrong with your bag within the first 30 days of receiving it, simply send it back to us and we will make another bag for you (same style, same image) at no additional cost.

No, the website will accept one promo code per order.

Visa, Mastercard, American Express and Discover.

SNAPTOTES by Eric Scott will appear on your credit card statement.

For regular cleaning maintenance, go over your Snaptotes handbag with a lint brush. For fabric product, you should apply Scotchguard or a similar product that will repel moisture and water when you first receive the bag. For further cleaning, please use a damp soft towel with warm soapy water to remove dirt from the bag. For leather products, we recommend a leather conditioner to extend the life and preserve the natural beauty and character of the leather. For machine washable products such as quilt blocks, towels, etc. we recommend washing in cold water, no tumble dry.

Images are actually "baked" into the fabric through what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.

No, images do not snap on the bag, therefore they are not removable. Images are actually "baked" into the fabric with what is known as a sublimation process. This sublimation process actually embeds the image into the fabric. The result is an extremely clear image that will not fade, crack or peel.

Images are either printed on a white, high-quality micro fiber or a natural, genuine leather (see your product description for details). The rest of the bag is also constructed with an extremely durable micro fiber. Some bags also include options for leather upgrades.

In our unique printed leather process, the image is applied to a natural, genuine cowhide leather. The leather is a natural product that consist of subtle variations of shade, texture and natural markings, which further add to the individual identity of your product. As with all genuine leather, your product will wear naturally over time.

There will be a color variation when ordering printed leather vs. microfiber as microfiber is a man-made product. The color on a microfiber product will more closely match in color to a printed photograph. The color on a printed leather product will not be as vibrant as a microfiber product.

Due to the handcrafted products and materials used, Snaptotes does not guarantee exact image placement (within less than 1/2") on the bag as it appears in the preview.

You may submit any image for printing on a Snaptotes bag (a) that is not subject to any copyright or other proprietary rights restrictions; or (b) with respect to which the owner or licensor has given express authorization for you to have the image printed on commercial articles for your personal use or for your re-sale to others, as the case may be. Any copyrighted image you submit with the consent of a copyright owner should include a notation such as "Copyright, owned by [name of owner]; used by permission". Please note that the unauthorized use of copyrighted images is illegal and could subject you to civil and criminal liability. You will be liable for and must indemnify SnapTotes from any damage resulting from any infringement of copyrights or other proprietary rights, or from any other harm arising from your unauthorized submission and use of an image on a Snaptotes bag. By ordering a Snaptotes bag you confirm that you own the rights to the image(s) or have obtained relevant permission(s) to use the image(s) prior to submitting your order.

Yes, we ship to Europe, Canada, Mexico, Australia, New Zealand, Hong Kong and Brazil. For all other locations, please contact support for assistance (note: we do not ship to Africa). International shipping can take 4 to 6 weeks for delivery. The free shipping offer is not valid for international orders.

All domestic orders are sent to the address you specify either USPS, FedEx or UPS Ground.

Your customized Snaptotes order may take up to 7 days to be completed and shipped. Orders cannot be processed until all information is received with the photograph/digital image and payment is received.

Shipping price varies by product and shipping location. Cost will be figured in your total price during checkout for your Snaptotes order. Please note that Snaptotes is not held responsible for any additional charges during the shipping/deliver process of your order which includes international shipments.

UPS, FedEx and the United States Post Office.

Yes. We ask you for the shipping and billing address. We will not contact the recipient in any

We will email you a shipping confirmation when your order ships. If tracking service is available, we include the tracking number in your shipping confirmation email.

Please e-mail service@snaptotes.com and they will get back to you as soon as possible. You may also call 866-707-3186 during regular business hours.

If your order has successfully been entered, you will receive an email confirmation shortly thereafter. We do not process the credit card until actual production begins, so it is not uncommon for the charge to show up a few days after you place your order.

If you have had a problem downloading your images during your order process, simply e-mail them toservice@snaptotes.com with your order number in the subject line.

Please e-mail service@snaptotes.com and they will get back to you as soon as possible. You may also call 866-707-3186 during regular business hours.

Snaptotes does have a wholesale program. If you are interested in applying, please click on the pro program link at the bottom of the page. If you have specific questions about the program, please e-mailservice@snaptotes.com.

Snaptotes does have a wholesale program. If you are interested in applying, please click on the pro program link at the bottom of the page. If you have specific questions about the program, please e-mailservice@snaptotes.com.