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  • Frequently Asked Questions

    Company Information

    How long has Snaptotes been in business?
    What are your regular business hours?
    Who and what is Snaptotes?
    Where is Snaptotes located?

    Payment Information

    What is your return policy?
    Can I use more than one promotion/discount code?
    What credit cards are accepted?
    How will the charge appear on my credit card?

    Product Information

    How do I keep my Snaptotes clean?
    How are images made and how durable are they?
    Do the images snap to the front of the bag *i.e. are they removable)?
    What kinds of fabrics are used?
    Printed leather vs. printed microfiber...what's the difference?

    Photo and Image Questions

    Will my finished Snaptotes bag appear exactly as shown in the preview?
    Can I submit any image?
    Do you ship internationally?
    How does my SnapTotes product get delivered?
    How long will it take to receive my order?
    What are the shipping and handling costs?
    What carriers are available to ship my order?
    Can a finished SnapTotes bag be delivered to someone else?
    How will I know when my order ships?

    Technical Problems With Order

    Who do I contact if I am having a problem with my order?
    Did my order go through?
    What do I do if I am having technical difficulty downloading images?
    What do I do if nothing shows up in my shopping cart?

    Wholesale Information

    Do you offer wholesale or reseller pricing?
    Do you offer a photographers discount program?
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